Chatbot Not Responding
🚨 Symptom: Chatbot appears but doesn't respond to messages
Users can see the chatbot widget, but messages aren't being processed or answered.
🔧 Step-by-Step Solution:
Check API Connection
Most chatbot failures are due to API connection issues. Log into your chatbot platform and check the API status dashboard.
Look for: "API Status: ❌ Disconnected" or "Last Response: 30+ minutes ago"
Refresh API Keys
Generate new API keys in your platform settings and update them in all integrations.
⚠️ Warning: Update API keys in all connected services simultaneously to avoid conflicts
Test Response Flow
Send a test message from your platform's testing environment to verify the flow is working.
✅ If test works but live doesn't: Check website embedding code
⚡ Quick Fix Commands:
For developers - Common debugging steps:
1. console.log("Chatbot widget loaded:", window.chatbotWidget);
2. Check browser Network tab for 400/500 errors
3. Verify webhook endpoints are responding
Voice AI Call Problems
🔊 Audio Quality Issues
- • Robotic or distorted voice
- • Audio cutting out during calls
- • Echo or feedback problems
🤖 Recognition Problems
- • AI not understanding speech
- • Incorrect transcriptions
- • Delays in AI responses
🔧 Solutions by Problem Type:
Audio Quality Fixes
- 1. Check bandwidth: Voice AI requires stable 1+ Mbps upload/downloadTest at: speedtest.net
- 2. Update audio codecs: Switch to G.711 or G.729 for better compatibility
- 3. Reduce background noise: Enable noise cancellation in AI settings
Speech Recognition Improvements
- 1. Retrain AI model: Add industry-specific vocabulary to your AI training data
- 2. Adjust sensitivity: Lower recognition threshold for noisy environments
- 3. Set proper language: Ensure AI is configured for your primary language/accent
CRM Integration Problems
📊 Common Integration Issues:
- ❌Data not syncing to CRM
- ❌Duplicate contacts created
- ❌Missing lead information
- ❌Webhook failures
- ❌Authentication errors
- ❌Field mapping problems
🛠️ Integration Troubleshooting Matrix:
| Problem | Likely Cause | Solution |
|---|---|---|
| Data not syncing | API rate limits exceeded | Increase sync intervals or upgrade API plan |
| Duplicate contacts | Missing duplicate detection rules | Configure email-based deduplication |
| Authentication errors | Expired tokens or wrong permissions | Refresh OAuth tokens and verify permissions |
| Field mapping issues | Custom fields not properly mapped | Review and update field mapping configuration |
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